Guest Experience Officer - Premium Serviced Residence

Join PT. Harapan Graha Niaga as a Guest Experience Officer at our exclusive serviced residence in South Jakarta. This is a unique opportunity to deliver world-class hospitality in a premium setting, ensuring every guest enjoys a seamless, memorable stay. In this role, you'll be the face of our property, handling check-ins, check-outs, and addressing guest concerns with professionalism and warmth. Our serviced residence is part of a larger portfolio managed by PT. Harapan Graha Niaga, a reputable company in the hospitality industry with a strong commitment to excellence.

As a Guest Experience Officer, you'll work closely with our team to maintain the highest standards of cleanliness and comfort. You'll use our property management system (PMS) to manage reservations and guest communications, ensuring a smooth and efficient process. This role is perfect for someone who thrives in a dynamic environment and is passionate about creating exceptional guest experiences.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs with efficiency and professionalism.
• Address and resolve guest concerns promptly and courteously.
• Maintain the highest standards of cleanliness and comfort in guest rooms and common areas.
• Use our property management system (PMS) to manage reservations and guest communications.
• Collaborate with the housekeeping and maintenance teams to ensure timely resolution of any issues.
• Provide exceptional customer service, ensuring every guest feels valued and well-cared for.
• Stay updated on industry trends and best practices in hospitality.
• Participate in team meetings and training sessions to continuously improve your skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a hospitality or customer service role.
• Proven ability to handle guest interactions with professionalism and warmth.
• Strong communication and interpersonal skills.
• Familiarity with property management systems (PMS) is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in both English and Indonesian languages.
• Valid SIM card and ability to work flexible hours, including weekends and holidays.
• Enthusiasm for delivering exceptional guest experiences.

🛠️ Keahlian

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