Customer Service Specialist - Freight Forwarding (Export/Import)

Lintas Niaga Jaya is seeking a dedicated Customer Service Specialist in Freight Forwarding (Export/Import) to join our dynamic team in Jakarta Selatan. In this role, you will serve as the primary point of contact for clients, ensuring seamless coordination between our team and our clients' needs. Our company, established in 2010, has grown to become a leading player in the logistics and freight forwarding industry, handling a wide range of export and import operations for both local and international clients.

As a Customer Service Specialist, you will be responsible for managing client inquiries, providing accurate information on shipping processes, and resolving any issues that may arise. You will work closely with our operations team to ensure that shipments are handled efficiently and in accordance with client requirements. This role offers a unique opportunity to work in a fast-paced environment, contributing to the success of our clients' international trade operations.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for clients, providing excellent customer service and support.
• Manage client inquiries, including shipping documentation, tracking, and status updates.
• Coordinate with the operations team to ensure shipments are handled efficiently and in accordance with client requirements.
• Provide accurate and timely information on shipping processes, including customs clearance, freight forwarding, and international trade regulations.
• Resolve any issues or disputes that may arise, ensuring client satisfaction and maintaining positive relationships.
• Assist in the preparation and submission of shipping documents, such as bills of lading, commercial invoices, and packing lists.
• Stay up-to-date with industry trends, regulations, and best practices in freight forwarding and international trade.
• Assist in training and mentoring new team members as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, International Trade, or a related field.
• Minimum of 3 years of experience in customer service, logistics, or freight forwarding.
• Proficient in English, both written and spoken, as it is a requirement for international trade operations.
• Familiarity with shipping software and tools, such as SAP, Oracle, or similar logistics management systems.
• Strong knowledge of international trade regulations, customs procedures, and freight forwarding processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Certification in freight forwarding or international trade is a plus.

🛠️ Keahlian

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